There are always going to be differences when it comes to needs and expectations from different generational demographics. One is fueled by tradition, the other by a need to make improvements.
Gen Z accounts for 18% of the UK population so preparing for them as paying guests is essential.
Typically, younger guests are keen to move away from traditional offerings and towards modern and high-performance add-ons. Making their stay optimised and efficient, whilst remaining social media worthy.
The little things, that stand out from their expectations are often what they share with their followers.
Traditionally, hospitality trays have your
Now you can offer your guests a premium coffee experience in room, with a coffee pod machine.
Whether they are travelling for work or leisure, the convenience of a pod machine will call out to them.
Additionally, according to a report by Edyn, younger generations prefer a more hands-off service experience.
Leaving them to enjoy their personal space and time uninhibited by waiting for someone to act on a request.
They are also more likely to check in for extended periods, as well as more likely to be happy to pay for add-on features of a room.
Something which can benefit your overheads and ensure returning guests.
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