The days of simply meeting hotel guests expectations are over. Now we have to exceed and over deliver to offer the wow factor. These 3 tools can help harness the potential of glowing guest reviews.
Guests travelling for all sorts of reasons are reliant on the silent service offered by in room amenities and onsite facilities during their stay. So delivering an outstanding service in the face of staff shortages and cutbacks is essential. Having the right resources in place can help you and your team establish a good rapport with guests without needing to be available all the time. This is great for boosting your hospitality rating and managing your workforce more efficiently!
The needs of a guest whilst staying with you are based on all human needs. The need for sustenance, hydration, and shelter can be provided for with a little attention to detail!
High-end hotel guests can enjoy the convenience of a delicious meal without having to cook. They can enjoy their meal in the comfort of their own space. This is ideal for people who are on a business trip and don’t have time to go to a local eatery. Its also great for anyone who wants to relax after a long day.
With the average spend per night for room service (per guest) is approximately £35. A service well worth providing for the additional revenue that can be gained, as well as guest satisfaction.
Is there a more blissful experience than sinking into a newly prepared bed while the coffee maker brews a cup? Not when you consider the planning and travel time included in getting to this point.
Once guests have checked into the hotel, they can finally relax and take a break. At this point, they will be evaluating their stay and the quality of their room by taking a self-guided tour. This is the window that they are likely to be quite critical of their room.
They are inspecting the quality of tea and coffee, to make sure its up to standards. They are eager to know if you left any other kind gestures, like a chocolate on the pillow or biscuits. These treats would be much appreciated.
Interpreting this one a little creatively hotels offer a shelter from guests daily life. A space to relax and reconnect with themselves is a an exceptional gift to your guests.
Consider tempting potential returnee guests with a timed complimentary pass to use on site pool or spa facilities. This is a great tool to keep up your sleeve during slower days where facilities are low peak. Allowing them this glimpse at the facilities site will lure them to adding the perk on next time they stay. It also shows them you care about their experience during their stay.
Its a great way to cap off a guests stay. Resetting the senses before they depart and go back to their normal daily grind.
Investing in services for your guests that require low staffing and return invaluable guest will be the direction hotels move towards. The guest experience is a 24 hour one, so they need to have their needs met comfortably. Offering a tea and coffee hospitality tray for hydration is a convenient method to ensure round-the-clock refreshment. An ideal solution, catering to the needs of your guests whenever they desire.
Room service offers a sense of novelty and luxury combined to ease hunger pangs 24/7. Offering this service guarantees your guests stays on site and spending they hard earned money with you. This translates to more money that you can use to invest in additional guest amenities.
If you haven’t already embraced these guest perks, we recommend you begin. Utilise the most budget-friendly resource at your disposal, which is hotel tea and coffee. This is a low maintenance high traffic area that guests really take notice of. Explore some of the luxury bundles available, based on our best selling products:
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