When guests check in you need to be upfront about any non-inclusive services they might find in their room. Whether that’s a mini bar or hot beverages in their room, they want to know if there are any hidden fees.
With the business model of hospitality settings constantly evolving to remain competitive and still remain profitable lots of ROI measures are being tested. Meaning your guests are unsure just what’s free and what entails an additional fee.
Setting them up for a unwelcome surprise come check out and a potential complaint on your docket.
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